Branch Manager 3

Branch Manager 3

Requirements

• Bachelor’s degree, or equivalent work experience
• Three to four years of experience working in a sales, retail management, or banking environment
• Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.

Responsibilities

• Lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations.
• Coach, develop, mentor and train team members.
• Utilize effective communication and critical thinking to identify financial resources for customers and fulfill those needs.
• Act as leader for customer experience, provide motivation and direction for the team, expand customer base and promote U.S. Bank products and services.
• Empower, build, and inspire team through effectively communicating business goals, objectives and company performance results.
• Effectively lead through change, navigate ambiguity and demonstrate agility.
• Provide day-to-day management of team members and make decisions regarding candidate selection, employee compensation, promotion, discipline and termination.
• Adapt to new digital programs, products, services and technology platforms.
• Plan and execute customer market share growth at branch level.
• Demonstrate mastery at delivering an exceptional customer experience and deepen relationships with customers.
• Establish, maintain and manage an effective advisory and service environment through the customer engagement model.
• Partner with district, regional and divisional leadership to ensure optimal utilization of human capital resources.
• Participate in local market/community activities to promote U.S. Bank growth and culture.
• Ensure compliance with all banking laws and regulations and require the same of all staff through continuous compliance training.

Preferred Qualifications

• Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
• Ability to evaluate and resolve problems and issues with minimal guidance
• Demonstrated success in retail sales environment
• Working knowledge of employment practices including rewards and recognition, employee development, and change management