National Account Manager

National Account Manager

Requirements

• Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
• Any combination of four or more years in customer service, inside/outside sales in a position with increasing responsibility, to include demonstrated sales negotiation experience.
• Ability to develop knowledge of PVF and segment-specific materials and understand the scope of services to include pricing, supply, and contract terms.
• Demonstrated competence in the use of computers and software applications.
• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others in one-to-one or group situations.
• Willingness and ability to travel frequently as needed, to include occasional overnight stays.
• Valid Driver’s license with the ability to meet the MRC Global vehicle policy.

Responsibilities

• Work with Branch/Regional management and National Accounts teams to develop strategic business plans, assist with proposals, contract research and negotiation, and implementation of sales strategies to achieve sales growth.
• Drive effective partnership with the Branch/Regional operation.
• Communicate to deepen understanding of customer business processes, buying procedures, and expectations for service.
• Coordinate MRC Global activities–including pricing, service, billing, systems implementation, MRC Global specific software training, and other areas–with customer representatives.
• Achieve maximum profitability by meeting or exceeding gross margin goals through effective negotiation.
• Deliver superior service through consultative sales, preparing quality presentation materials, conducting demonstrations, detailing products and cost savings, determining customer needs and requirements, and offering solutions.
• Research and develop information on new projects.
• Develop knowledge of customer needs, to include technical requirements, production volume and schedules, targeted pricing, applicable contract requirements, and competitive analysis.
• Ensure contractual compliance that may require difficult conversations surrounding deviations from contractual agreements in partnership with management.
• Identify and communicate work in process, threats, opportunities, and related market trends as appropriate.
• Develop and continually improve product knowledge, pricing, and MRC Global systems, procedures, and strategy.
• Travel extensively to meet customers and to aggressively serve as the source for customers’ required information, maintaining consistent contact with customers.
• Develop customer retention strategies by consistently illustrating MRC Global’s value proposition in conjunction with evolving customer needs.
• Attend branch and regional meetings, share information, and instill vision to create enthusiasm to achieve goals.
• Partner with the branch and other internal resources to investigate and resolve all customer complaints promptly.
• Evaluate the source of the problem and follow to resolution.
• Advocate and engage in the promotion and maintenance of safety initiatives.
• Exercise care in all activities; demonstrate safety leadership; address and report workplace hazards, injuries, or illnesses immediately.
• Carry out other duties within the scope, spirit, and purpose of the job.
• Take reasonable care for the safety and health of yourself and others.
• Report workplace hazards, injuries, or illnesses immediately.

Preferred Qualifications

• Must have the ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently in order to communicate with others; to understand and interpret safety instructions; and to respond to inquiries.
• Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines.