Customer Support Representative

A minimum of 1 year of experience in a customer-facing organization (experience with a SaaS company is preferred)
Understand basic financial and accounting concepts with a business mindset
Strong empathy for customers AND passion for growth
Great interpersonal skills with a problem-solver mentality
Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus)
A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism – A strong aptitude for quickly building rapport with customers
A self-starter attitude with solid organizational skills and attention to detail
Strong written and verbal communication skills
Strong technical acumen
2 years experience in contact center
2 years experience with Zendesk

Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.
Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.
Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.
Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.
Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
Consistently meet or exceed performance goals that help us deliver best-in-class support.
Jump in to support teammates when needed — we grow stronger together.