Customer Service Representative
| Company | Integrity |
|---|---|
| Location | Houston, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Contract |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Ability to communicate effectively and professionally both verbally and written
- Customer service skills
- Multi-task in a fast-paced environment
- Organized and can prioritize tasks
- Ability to work as part of a team and independently
- High School degree minimum
- Must possess proficient computer skills and excellent knowledge of Microsoft Office products and Window-based applications
- Proven to be highly dependable and self-motivator
- Is curious and able to ask probing questions to obtain necessary information
- Able to work across time zones with remote team members
- Active Life and Health license
- 2025 AHIP completed
Responsibilities
- Outbound and Inbound calls
- Ability to elicit a client’s needs with speed and composure
- Answer questions for the clients specific to service inquiries and resolving problems, by responding orally, virtually, and or in writing
- Able to navigate the Web and provide web-based documents to clients as needed
- Be computer literate and efficient in Word, Excel
- Provide input and support on new product and sales processes
- Participation on Team and Individual Meetings
- Have strong communication skills and great work ethic
- Perform other duties as assigned
Preferred Qualifications
- Bilingual – English / Spanish Preferred