Bilingual Home Advisor – RBC Advice Centre
| Company | Royal Bank of Canada |
|---|---|
| Location | Montreal, QC, Canada, Winnipeg, MB, Canada, Calgary, AB, Canada, Mississauga, ON, Canada, Dieppe, NB, Canada, Vancouver, BC, Canada, Halifax Regional Municipality, NS, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 2-3 years proven experience in the financial services industry, ability to provide complex credit advice including mortgage fulfillment
- A change and agile mindset, consistently delivering an exceptional client experience
- Strong interpersonal skills that build trust, drive loyalty and proactively seek to nurture and develop client relationships
- Excellent communication skills, time management, and prioritization and organizational skill
- Digital literacy across a broad range of devices (i.e. smartphones, tablets, laptops, etc.)
- Flexibility to provide advice and service during evenings and weekends
- Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills
- Must be able to meet with the technological and confidentiality requirements of the role (i.e. private and quiet space, Internet connectivity, etc.)
Responsibilities
- Provide professional credit advice to assist while navigating the multiple stages of the home buying journey, which begins with contacting leads generated through online home journey tools such as True Home Affordability
- Provide professional advice and education with an ability to address clients home equity financing needs including personal lending, credit card and everyday banking solutions
- Establish a regular contact strategy and diligently update systems that enable the relationship
- Deepen client relationships by guiding the client through the stages of the home buying journey: awareness, research, validation of home equity financing options and making a decision to proceed with a mortgage application
- Use new and innovative tools such as video-enabled capabilities, screen share and advisor/client dashboards to enhance the client experience and relationship
- Fuel broader growth through opportunity spotting and warm introductions to RBC partners
- Keep up to date on relevant RBC policies and procedures and ensure that due diligence is exercised accordingly
Preferred Qualifications
- Previous relationships management experience within the financial or service industry
- Desire to build exceptional client experiences across multiple channels (i.e. phone, chat, email, etc.)