Online Customer Experience Team
| Company | DriveTime |
|---|---|
| Location | Mesa, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED required
- Associates degree preferred
- Excellent verbal and written communication skills
- Detail-oriented
- Passionate and goal-oriented
- Positive emotional resilience
- Timely adherence to attendance
Responsibilities
- Utilizes an online database to service potential customers and generate dealership appointments
- Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume
- Communicate with potential customers using all DriveTime platforms including text, chat and email
- Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly
- Develop professional relationships with customers and dealerships to identify vehicle needs
- Fully explain the steps of the sales process to customers
- Ensure a successful transition of the customer to a retail location for the finalization of the sales experience
- Maintain positive working relationships with immediate team members and the company’s Sales team/dealership employees
- Conduct business within DriveTime policies and procedures
Preferred Qualifications
-
No preferred qualifications provided.