Social Monitoring & Rapid Response Specialist – Night Shift
| Company | Clearlink Technologies |
|---|---|
| Location | Draper, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Fluent in reading, writing, and speaking English
- Excellent grasp of grammar, punctuation, and spelling nuances of the English language.
- Excellent written and verbal communication skills, comprehension skills and thorough attention to detail.
- High-level understanding of digital channels, including similarities and differences between social media networks, messaging apps, web-based chat, community forums, consumer review sites, self-service content, and e-mail.
- Must also understand the difference between using social media on behalf of a company as opposed to personal use.
- Ability to quickly adopt and retain high-level knowledge and expertise on client’s products and services.
- Strong organizational and time management skills.
- True ownership mindset with resilience and resolve to follow-through.
- High school diploma required.
- Ability to work 10pm-6am MT Sunday – Thursday OR 10pm-6am MT Tuesday – Saturday
Responsibilities
- Expand 24/7 social listening coverage to identify proactive engagement opportunities for Android across major platforms (X, Instagram, Reddit, LinkedIn, YouTube, BlueSky) using both automated and manual processes to monitor and surface trends relating to our Social Brand Partner
- Identify high-impact or high-engagement content and escalate relevant opportunities to the appropriate teams
- Track mentions and surface proactive engagement opportunities related to key brand and executive accounts
- Collaborate with internal teams to enable timely, strategic responses
- Notify relevant stakeholders via email and chat for real-time or high-priority alerts
- Support the daily delivery of summarized social insights to inform the Android marketing team and product leadership
- Maintain a repository to capture and organize proactive opportunities, escalations, and brand safety-related alerts
- Tag, categorize, and archive surfaced content for trend analysis and ongoing reporting
- Ensure documentation supports historical tracking and knowledge sharing across teams
Preferred Qualifications
- 2 – 4 years of experience managing social communities for brands or organizations preferred, online user-to-user support, community management social media, or marketing communications.
- Previous experience with social media management tools such as Sprinklr, Khoros, etc. or other related technology platforms is highly desirable.
- Typing speed of 40 words per minute is desirable.