Collections Coordinator

Collections Coordinator

Requirements

• Degree in Business Administration, Management, or Accounting is preferred
• 1 year minimum law firm experience strongly preferred
• Knowledge of Windows environment including Microsoft Word, Outlook and Excel and Teams
• Excellent communication skills, both verbal and written, as well as the ability to provide professional customer service by phone and e-mail is required
• Well organized, positive attitude and a team player
• Knowledge of Aderant, E-Billing a plus

Responsibilities

• Provide excellent client service to our internal and external clients
• Review reports to identify accounts with past due balances, and proactively reach out to clients or carriers to collect
• Work closely with attorneys to expedite collections
• Take actions to encourage timely payments
• Keep Billing & Collections Manager informed of all difficult and complex collections issues
• Performs account reconciliations
• Work closely with Billing Coordinator to ensure bills are rendered according to client requirements
• Check invoice status on E-Vendor payment portals
• Forward invoices, payment histories, and other reports as requested by clients
• Document activity by updating collections database with details of attorney and client communications
• Monitor and respond to accounts receivable hotline and e-mail box for incoming requests
• Work on special projects and ad hoc requests, as needed

Preferred Qualifications

• Knowledge of Aderant, E-Billing a plus