Air Export Night Lead Agent
| Company | Expeditors |
|---|---|
| Location | Peabody, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Global logistics industry knowledge
- Good computer skills (e.g., MS Excel, MS Word)
- Experienced in handling export documents and operations
- Fluent in English
Responsibilities
- Receive documents
- Ensure smooth and timely shipment process flow
- Ensure all customers standard operating procedures are followed as per the SOP
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
- Support the Supervisor in allocating workloads and monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
- Build and maintain strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
- Monitor invoicing and BNP report where needed
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
- Be a guide for the team – mentor agents and ensure that positive attitude is maintained within the team
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence
- Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
- Be continuously open and positive to implementing new system changes and enhancements with your team
Preferred Qualifications
-
No preferred qualifications provided.