Skip to content
Digital Sales Specialist
| Company | 1-800 Contacts |
|---|
| Location | Draper, UT, USA |
|---|
| Salary | $15 – $21 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Junior, Mid Level |
|---|
Requirements
- High school diploma or equivalent experience
- 2-3 years minimum customer service experience
- Great typing skills (at least 40 words per minute) and technical proficiency
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
- Positive, driven and solution-oriented mentality
- Ability to show up to work on time and work your scheduled shift
Responsibilities
- Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
- Consult customers on enhancing the value of their contact lens purchase
- Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
- Provide top notch customer service in a fast-paced, dynamic environment
- Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
- Maintain high performance metrics including revenue per call, quality, availability, and dependability
- Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
Preferred Qualifications
- Positive, driven and solution-oriented mentality
