Account Manager

At least 2-4 years of proven success in sales, account management, or customer success within the technology or SaaS industry
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Willingness to hustle, roll-up sleeves, and get in the weeds with our partners in order to hit monthly and quarterly revenue, retention, and renewal targets
Ability to think strategically and analyze customer needs to both unlock opportunities and creatively problem-solve
Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
Strong communicator, and comfortable with having significant phone and video call time with customers for relationship management
Passionate about building relationships, particularly with small businesses
Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment

Work closely with a portfolio of dental practice partners to engage, retain and grow a book of business of accounts on the Torch platform
Engage in proactive account management process to ensure high renewal rates and minimize churn (both GMV and logo)
Identify new revenue opportunities through product adoption and location expansion
Communicate changes, updates, and product roadmaps to accounts
Proactively identify account risk and work quickly and diligently to ensure we are delivering the best possible experience for our practices to ensure high account retention
Collect and synthesize practice feedback into insights that can inform and drive the product and business roadmap
Build meaningful, lasting relationships to make Torch the central ordering platform for our practice partners