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Customer Success Manager
| Company | edmentum |
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| Location | Arizona, USA |
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| Salary | $80000 – $95000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Maintain working knowledge of industry, market, and competitive landscape
- Fosters a culture of inclusion and cross-functional collaboration
- Demonstrates integrity, ethics, and a commitment to Edmentum’s mission and values
- 5+ years of combined experience leading education technology implementation
- Ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher
- Knowledge of current educational trends, research, and state-specific requirements
- Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges
- Strong understanding of curriculum and instruction
- Strong analytic and problem-solving skills to help districts overcome barriers and maximize the adoption of best practices
- Ability to analyze client usage and student progress and performance data to make data-driven recommendations
- Self-motivated, proactive individual who thrives on doing a job well, exhibits passion, enthusiasm, and a positive outlook
- Passion for driving change in education
- Ability to travel up to 65%
- Must reside in Arizona
Responsibilities
- Manage and be accountable for the success of partner schools from onboarding through renewal.
- Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting implementation plans to help them achieve their goals.
- Build, manage, and leverage key stakeholder relationships to build awareness across the entire district.
- Develop a communication cadence with customers to monitor account health and deliver student learning outcomes.
- Act as a customer advocate within Edmentum, providing insights and feedback to contribute to the continuous improvement of our products and services.
- Strategize on renewals working closely with the integrated account team to mitigate risk and improve the overall health of the customer relationship.
- Successfully identify growth opportunities and initiate conversations regarding expansion and growth with our current customers in your territory.
- Effectively forecast customer health and risk of attrition.
- Continuously self-educate about Edmentum’s products and solutions and the K-12 competitive landscape.
Preferred Qualifications
No preferred qualifications provided.
