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Operations Support – Human Services Specialist 1
| Company | Oregon State Government |
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| Location | Salem, OR, USA |
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| Salary | $3429 – $4622 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Bilingual in Spanish and English
- A valid driver’s license and acceptable driving record
- Two years of experience either interviewing to obtain personal or technical information or substantial people contact
- Experience must have involved a high volume of paperwork
- College-level courses may be substituted for the experience on a year-for-year basis
Responsibilities
- Greet and assist Oregonians through a trauma-informed lens
- Contribute to the welcoming environment as families interact with the department
- Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources
- Work within a team that collaboratively rotates tasks to support the business needs of the office
Preferred Qualifications
- Experience conducting work with cultural humility and responsiveness
- Experience developing meaningful relationships with colleagues and community that foster trust, inclusivity, and respect
- Experience providing customer service in a fast-paced environment serving diverse customers while utilizing organization, attention to detail and prioritization skills to track and complete tasks
- Experience working independently and cohesively with a team
