Principal Operations Manager – Wholesale
| Company | T-Mobile |
|---|---|
| Location | Frisco, TX, USA, Bellevue, WA, USA, Atlanta, GA, USA, Overland Park, KS, USA |
| Salary | $102400 – $184600 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 10+ years of experience in a business, product, or operational owner role in telecom or a related field.
- Deep expertise in telecom systems and processes—particularly provisioning, billing, usage, and care.
- Proven ability to lead cross-functional initiatives and improve business processes at scale.
- Strong knowledge of IT/engineering environments, especially related to service provisioning or usage.
- Exceptional written, verbal, and interpersonal communication skills.
- Skilled in MS Office (Excel, PowerPoint, Word); able to manage multiple initiatives concurrently.
Responsibilities
- Align Wholesale business strategy with operational execution through scalable processes and measurable KPIs.
- Lead and influence cross-functional initiatives to elevate partner experience, reduce overhead, and improve operational performance.
- Translate complex systems and business architecture into partner-focused solutions that deliver measurable value.
- Build and maintain operational roadmaps, business requirements, and process documentation.
- Drive innovation by identifying gaps, recommending enhancements, and optimizing platforms and data models.
- Champion operational excellence through proactive process improvements and quality assurance practices.
- Manage partner-facing processes across billing, provisioning, customer support, and lifecycle operations.
- Facilitate cross-functional engagements to define priorities, resolve issues, and deliver on strategic objectives.
- Analyze performance trends, report insights to leadership, and guide organizational improvements.
Preferred Qualifications
- Prior experience in Wholesale or supporting T-Mobile for Business (TFB).
- Strong understanding of the wholesale telecom business model and partner lifecycle.
- Hands-on experience with SQL and Power BI for reporting and insights.
- Experience with end-user support and customer care processes.
- Project/program management experience across enterprise functions.
- Relevant certifications (e.g., ITIL, Six Sigma, Agile).
- Confident presenting complex ideas to senior leadership and executive stakeholders.