Part Time – Outlet Customer Service Associate – Flexible
| Company | Lowe’s |
|---|---|
| Location | Baltimore, MD, USA |
| Salary | $15 – $21 |
| Type | Part-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Provides SMART customer service at all times through the daily execution of Lowe’s Outlets
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s Outlet programs
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
Responsibilities
- Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
- Assists Pro customers to find product by walking the customer to the correct aisle and bay
- Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster ‘in and out’ shopping experience
- Uses the point-of-sale terminals to process walk up, phone, email, and online orders
- Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
- Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Lowe’s Outlets
- Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders
- Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
- Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns
- Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance
Preferred Qualifications
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No preferred qualifications provided.