Digital/IT Site Services Lead – IT Generalist Manager

Digital/IT Site Services Lead – IT Generalist Manager

Requirements

• Bachelor’s Degree with 8 years of relevant experience, or Advanced degree with 6 years relevant experience, or an associate degree with 10 years’ experience. In lieu of a degree, 12 years of relevant experience will be required.
• Experience interacting with multiple levels of employees one or more of the following: internal customers, Internal IT service owners (IT Service Delivery, Infrastructure Operations, etc.), and external vendors/service providers/suppliers.
• Experience with Microsoft Suite including Outlook, Office Suite, Visio, SharePoint, and Teams to enhance collaboration, communication, teaming and workflow automation.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Responsibilities

• Serve as the Digital Technology (DT) interface and liaison, representing DT at your respective site(s) providing guidance, direction, and support as required.
• Engage with Site Leadership, Facilities, Operations and Program Management for demand planning and management around their needs for specific Digital services at the site.
• Review business requests for Digital service enhancements and undertake cost evaluation, standards reviews, and prioritization.
• Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes, analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction.
• Support DT AOP forecast for the services provided, including all sub frameworks, capital planning and expenditures.
• Partner with Governance, Risk, and Compliance (GRC) and other stakeholders to support site compliance assessments and translate observations into actionable improvements.
• Represent Digital Technology on the Site Incident Support Team (SIST) and local Site Council.
• Collaborate with service architects to discuss the impact of new technologies and architecture roadmap.
• Support and Collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.
• Drive to different campuses or buildings to support DT tasks or activities and being physically able to perform frequent walks.
• Represent DT as an accountable representative at the site to oversee site efforts to maintain compliance with RTX policy in unclassified environments, in collaboration with DT GRC.
• Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently.
• Demonstrate solid and reliable judgment and decision-making skills. Understanding how, when and who to escalate issues to will be important to succeed in this role.

Preferred Qualifications

• Experience with the fundamental tools and technologies used within Digital Technologies End User Support Operations and Methodologies
• Ability to understand complex problems/requirements and maintain positive and effective partnerships.
• Team player with a collaborative mindset and ability to work with multiple competing priorities to drive quality and customer satisfaction to ensure business needs are quickly and reliably achieved in a consistent and economical manner.
• Prior experience working independently as a stand-alone point of contact for an organization; experience leading and/or working with multi-functional teams
• Experience in creating high level documentation and presenting to leadership team members.
• Exceptional judgment, decision-making skills, and organizational skills
• Working knowledge of Project Management Methodologies, Earned Value Management (EVM), efficiency improvement (i.e. Six Sigma/LEAN Principles/CORE) and/or certifications (i.e. ITIL, PPM)
• Strong interpersonal, leadership, influence, and communication skills. Attention to detail, with drive, initiative, and motivation.