Coord – Asset Protection Retail Ops Ctr

Coord – Asset Protection Retail Ops Ctr

Requirements

• High School Diploma required.
• Bachelor’s degree or equivalent work experience preferred.
• Excellent communication skills; written and verbal.
• Provide excellent customer service with excellent follow through.
• Ability to use resources provided to make decisions without direct supervision.
• Ability to work in a team environment while completing projects as requested to achieve business objectives.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams).
• Strong investigative skills/techniques.
• Understanding of retail operations.
• Basic understanding of the criminal and civil justice systems.
• Basic understanding of Emergency Management and the incident command system.

Responsibilities

• Serves as the first point of contact for security incidents and emergencies, by supporting a 24/7/365 asset protection operations center. Handles incoming communications, including routine and emergency calls.
• Utilizes internal software, external intelligence feeds/alerts, access control, and video monitoring systems to assess and respond to incidents that could impact the company (weather, civil unrest, organized retail crime, and other significant events). Initiates appropriate response procedures in accordance with established protocols.
• Takes the lead in time-sensitive and complex situations that require decisive action by providing clear, calm & concise direction.
• Coordinates with cross-functional stakeholders including retail store managers, corporate security teams, law enforcement agencies, and external partners to provide timely and accurate updates in emergency and crisis situations. Processes requests for information to support urgent investigations.
• Activates mass notification system and generates written alerts about incidents that have impacted the business – or may have the potential to.
• Conducts travel security tracking and response management for all team members.
• Drafts intelligence reports, bulletins, and briefings to have disseminated to field leadership and corporate stakeholders.
• Analyzes and investigates transaction activity and digital orders to detect high risk behaviors and prevent fraudulent activity. Assesses shoplifting patterns and techniques to identify organized retail crime activity.
• Conducts initial intake and review of threats and provides initial safety planning guidance to store and asset protection leadership.
• Partners directly with a multitude of law enforcement agencies to process requests for information and support urgent investigations.
• Assists with the maintenance and configuration of alarm, access control, and video surveillance systems.
• Conducts ongoing and accurate audits of security systems to determine proper functionality.
• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

Preferred Qualifications

• Bachelor’s degree or equivalent work experience preferred.