Director of Infrastructure Services

Director of Infrastructure Services

Requirements

• Bachelors degree and minimum of 10 years of progressive experience in infrastructure management, production support, project delivery, SaaS/cloud platforms, networking, systems administration, voice/data communications, and disaster recovery within a mid-sized IT organization (30+ FTE) or larger.
• Demonstrated success as a senior IT and business leader.
• Proven experience delivering a broad range of infrastructure solutions, from implementation to lifecycle management.
• Industry experience in insurance or financial services is strongly preferred.
• Exceptional analytical and business analysis skills, with a demonstrated ability to translate strategic business objectives into actionable technical requirements and execution plans.
• Deep, current knowledge of infrastructure technologies, delivery methodologies, documentation standards, service delivery models, and project management practices.
• Skilled in designing, optimizing, and automating business processes through technology integration and infrastructure solutions.
• Well-versed in security best practices, with hands-on experience implementing effective controls to protect organizational assets.
• Demonstrated success in developing and executing risk mitigation strategies that ensure the confidentiality, integrity, and availability of critical information systems.
• Strategic thinker with the ability to communicate and drive infrastructure vision across the organization; effectively influences stakeholders at all levels, including senior leadership.
• Strong, pragmatic leadership skills—able to balance long-term vision with operational execution. Leads by example, inspires trust, and drives accountability.
• Highly organized and results-driven, with strong planning, prioritization, decision-making, and time management abilities. Consistently delivers under pressure and meets deadlines.
• Natural relationship builder—collaborative, creative, persuasive, and dependable, with a high degree of integrity and ethical standards.
• Exceptional communication skills, with the ability to engage and influence diverse audiences through written, verbal, and presentation formats, including executive-level stakeholders.
• Empathetic leader with the emotional intelligence to adapt communication and leadership style to meet the needs of both business and technical audiences.
• Proven track record in attracting, developing, and retaining high-performing talent and building strong, collaborative teams.

Responsibilities

• Serve as a trusted advisor to IT senior leadership and business partners, providing guidance and insight on infrastructure strategies and solutions.
• Cultivate and maintain strong, strategic relationships with senior stakeholders, acting as their primary point of contact for infrastructure-related matters and facilitating access to subject matter experts as needed.
• Stay current with evolving business priorities and industry trends, helping internal partners shape technology strategies and define service level agreements.
• Develop and execute strategic infrastructure plans that align with organizational goals, future growth, and innovation priorities.
• Define and lead the vision and roadmap for infrastructure architecture and services, overseeing strategic and operational planning efforts to drive continuous improvement and value delivery.
• Collaborate cross-functionally to ensure infrastructure initiatives align with broader business objectives and deliver measurable impact.
• Oversee the secure, efficient, and continuous operation of corporate computing systems and network infrastructure.
• Drive the development and delivery of high-performing support services that address the needs of all internal stakeholders, including end-user devices, applications, and network services.
• Ensure the creation and ongoing maintenance of comprehensive documentation, including user guides, system manuals, asset management records, service level agreements, and logs of system modifications and upgrades.
• Set the strategic direction for cloud infrastructure, providing thought leadership and ensuring architectural alignment with performance, cost, security, and compliance requirements.
• Ensure the integrity, consistency, and accessibility of data for both regulatory compliance and business intelligence purposes.
• Manage relationships with third-party vendors and partners, ensuring alignment with organizational standards, timelines, budgets, and contractual obligations.
• Define departmental goals and key performance indicators (KPIs) to measure success across IT infrastructure functions and drive continuous service improvement.
• Communicate project and service delivery expectations clearly to internal teams and external partners and regularly assess team performance against established objectives.
• Lead and inspire a high-performing infrastructure team by managing productivity, morale, professional development, coaching, resource allocation, and talent acquisition and retention.
• Provide regular updates to the AVP and executive leadership on the status of infrastructure initiatives, strategic objectives, innovation efforts, and performance against key goals.

Preferred Qualifications

• Industry experience in insurance or financial services is strongly preferred.