IT Helpdesk Campus Support – Support Specialist I
| Company | Liberty University |
|---|---|
| Location | Lynchburg, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- A two-year college degree with a concentration in Computer Science or related discipline
- A minimum of one year experience in computer troubleshooting or a similar technical field required
- Must possess or be able to obtain following certifications: CompTIA A+, Vendor Hardware Repair (Dell, HP, Lenovo, Apple), Microsoft Office Specialist (Excel, Word, PowerPoint, Outlook), and Approved University Driver
- Effective communication both verbally and in writing
- Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature
- Regularly required to lift 50+ pounds
- Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required, must be able to pass all requirements to be on Liberty University insurance.
Responsibilities
- Receive, prioritize, document, and ultimately resolve end user computer related help requests
- Maintain repair metrics at required level
- Audit workflow of repair computers and escalate as necessary
- Enforce HelpDesk policies
- Review internal documentation and knowledge base articles
- Hardware/software diagnosis and repairs
- Coordinate with other IT departments to ensure that reported issues are being resolved
- Utilize help request system to document work and customer interaction.
Preferred Qualifications
-
No preferred qualifications provided.