Customer Support Specialist
| Company | DriveTime |
|---|---|
| Location | Mesa, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma required.
- Associates degree preferred.
Responsibilities
- Responding to inquiries and complaints promptly through proactive follow ups.
- Interacting with customers through multiple means of communication, including phones, text, and social media.
- Communicating with all lines of the business to properly research customer concerns.
- Attention to detail to ensure accurate representation of their cases.
- Problem solving with autonomy to offer assistance when appropriate.
- Effectively managing customer conflict while under pressure.
- Showing empathy and understanding for the customer’s situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
- Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
- Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
Preferred Qualifications
- Passionate and goal oriented.
- A mind for the details.
- Ability to work well in a high-functioning team environment.
- Excellent verbal and written communication skills.
- Timely.
- Positive emotional resilience.