Pharmacy Technician

Pharmacy Technician

Requirements

• Current Washington State Pharmacy Technician License in good standing.
• PTCB CPhT Certification.
• 2 or more years experience working in outpatient/primary care/clinic-based, or managed care settings.
• Experience with and commitment to improving care for underserved populations.
• Ability to collaborate and communicate effectively in a multidisciplinary team setting.
• Strong interpersonal communication skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically.
• Detail-oriented, customer service-oriented mindset, motivated problem solver.
• Ability to navigate proficiently within multiple computer systems including but not limited to spreadsheets, EMRs, and others.
• Reside within the state of Washington.

Responsibilities

• Perform telephonic and SMS outreach to patients and providers/pharmacies to address medication access issues, medication non-adherence or other drug utilization activities to improve patient and quality outcomes. Outreach may also include addressing medication-related and disease control-related HEDIS gaps.
• Coordinate patient medication needs with a multidisciplinary team including community health workers (CHW’s), care coordinators, and therapists.
• Coordinate with external healthcare providers and Waymark care team to provide accurate and timely information on medications.
• Facilitate medication access including answering, resolving and triaging inbound inquiries in collaboration with the Clinical Pharmacist Lead.
• Facilitate timely responses to internal Waymark requests for pharmacy team assistance by obtaining and documenting medication information and verifying eligibility, formulary, benefits and allergy information as requested by the Waymark Pharmacist Lead.
• Communicate with patients and healthcare providers to assist in completing medication prior authorizations, navigate formulary changes, manage side effects, and identify therapeutic substitutions in conjunction with Waymark and primary care teams.
• Provide accurate and timely documentation to ensure productivity and quality metrics are met.
• Actively participate in innovation with an evolving startup environment by identifying trends, resolving problems, recommending improvements, and implementing process improvement changes, applying observations and recommendations to resolve operational issues, increasing productivity and quality, and achieving excellent customer experience.

Preferred Qualifications

• 3 or more years experience working in outpatient/primary care/clinic-based, or managed care settings.
• Experience working in a call center handling pharmacy-related customer service requests and performing outbound calls.
• Experience in navigating Washington Medicaid prescription benefits in addressing medication access issues for Medicaid and dual-eligible patients.
• Experience with lean process improvement and/or other quality improvement initiatives and development and implementation of new operational workflows.
• Experience with EHR documentation.