Technical Writer
| Company | Shift4 |
|---|---|
| Location | Las Vegas, NV, USA, Center Valley, Upper Saucon Township, PA, USA, Morrisville, NC, USA, Tampa, FL, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3+ years writing experience with hands-on experience creating documentation
- Detail-oriented, organized, and able to deliver high quality documentation
- Excellent writing, editing, and communication skills
- Ability to multi-task with multiple deadlines and/or milestone requirements
- Strong research and information gathering skills
Responsibilities
- Review, design, write and edit technical and process documentation following Shift4’s guidelines
- Engage and collaborate with user feedback to address content gaps, respond directly to feedback, and promote continuous improvement of documentation experience
- Establish strong relationships with business stakeholders by delivering on project specifications and deadlines
- Work cross-functionally with departments and support teams to create meaningful documentation that is clear, actionable and engaging for the intended audience
- Meet document project milestones on time and advocate for documentation best practices
- Standout idea generator and problem solver. Desire to bring proactive innovation and creative thinking to projects to meet new goals and outcomes
- Ability to work in a fast paced environment
- Must be able to work effectively in both ‘one-on-one’ and team environments
Preferred Qualifications
- Experience using Salesforce Service Cloud or Zendesk preferred
- Understanding of Point of Sale and Payments industry is a plus
- Experience with Knowledge Centered Service is a plus