Advisory Services Consultant – Sr. Associate
| Company | Athena Health |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree required
- Minimum of 4-7 years of professional experience
- Rev cycle product / service knowledge; deep functional/technical expertise with athenaIDX
- Demonstrated analytical and problem-solving skills
Responsibilities
- Review AS deliverables to ensure outcome focus, accuracy and general professionalism
- Manage the delivery of consulting engagements while maintaining a high level of client satisfaction (including independently developing, managing and owning overall project plan, timelines for key deliverables, and staff utilization)
- Partner with internal departments when needed to resolve client requests and escalations
- Build effective relationships with clients, stakeholders, peers and athenistas across various levels and departments
- Meet departmental timelines, NPS goals, billability/productivity, SLAs and other Advisory Services metrics
- Support the ongoing refinement of a suite of consulting offerings in collaboration with other internal departments to ensure alignment with overall athenahealth product, marketing, and service strategies
- Perform analyses, summarize findings, generate client deliverables, and present reports to clients as needed and in support of consulting engagements
- Other duties as assigned
Preferred Qualifications
- Practice administrator/manager/ IT and/or consulting experience preferred