Banking Operations – Team Lead
| Company | Charles Schwab |
|---|---|
| Location | Westlake, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Licenses required – Series 7/63 & 9/10 or 7/63 & 24 or Condition of Employment required.
- Flexibility to work hours according to business needs. Hours of operation are from 6:00am -6:00pm.
- Proficient technical skills, including knowledge of Microsoft applications Outlook, Teams, Excel, Powerpoint, etc.
Responsibilities
- Effectively managing, and coaching others, evaluating risk when reviewing client accounts requesting fund disbursements including but not limited to check requests, check deposits, domestic and international incoming and outgoing wires.
- Performing work that is detailed and communicated in a clear, effective manner.
- Actively listening, assessing client needs, researching information, and providing clients with innovative solutions.
- Responding to questions on a wide array of technical and operational subjects.
- Problem solving and conducting research/special requests using email, telephone and our internal inquiry system.
- Receiving and effectively resolving escalations to the clients’ satisfaction and act quickly in a high-risk environment to mitigate risk to the firm.
- Proactively educating specialists, clients and internal partners on our products and services.
- Helping to drive business initiatives and results by developing strong partnerships.
- Demonstrating the ability to help lead others and to be a role model and mentor to your peers.
- Helping to foster teamwork in a diverse work environment.
Preferred Qualifications
- 3+ years’ experience in brokerage/financial industry, with emphasis on customer service required.
- Bachelor’s degree or equivalent work experience.
- Flexible with regard to both schedule and role as both may change with little notice in response to business demand.
- Passion for service and the desire to help and develop people.
- Strong interpersonal, verbal, and written communication skills.
- Excellent operational and follow-up skills with the ability to manage complex work.
- Demonstrated ability to be self-directed, and quickly develop a full understanding of our business.
- Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.
- Ability to listen and to explain complex subjects in simpler terms.
- Intermediate to advance technical skills, with the ability to use 7 or more different applications efficiently, including Windows, internet research, database systems, and email.
- Excellent operational and follow-up skills with the ability to manage complex work are self-directed, and quickly develop a full understanding of our business.
- Advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry is needed.