Retail Sales Associate – Part Time

Retail Sales Associate – Part Time

Requirements

• A high school diploma or GED.
• At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction.
• A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately.
• The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment.
• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
• Excellent communication skills, with the ability to connect with customers and team members alike.
• Strong multitasking abilities and the agility to shift priorities as needed.
• Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement.
• Solid time management and organizational skills to stay on top of tasks and responsibilities.
• Effective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns.
• Basic proficiency in math and computer applications to support transactions and reporting.
• A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience.
• Strong conflict resolution skills and the ability to remain composed under pressure.
• Initiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success.
• A natural ability to build rapport and maintain lasting customer relationships.
• A collaborative spirit and a commitment to working well within a team environment.

Responsibilities

• Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.
• Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.
• Address concerns with professionalism and resolve issues to ensure customer satisfaction.
• Encourage loyalty by signing guests up for rewards programs.
• Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.
• Help open and close the store, handle cash, and follow all procedures and regulations.
• Check IDs, update customer profiles, and process transactions accurately.
• Keep the store clean, organized, and fully stocked, from the sales floor to the backroom.
• Support inventory tasks like restocking, fulfilling online orders, and counting products.
• Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge.
• Highlight deals and complementary items at checkout to boost customer satisfaction.
• Stay on top of promotions and product updates to give customers a seamless experience.
• Stay agile and adaptable in a fast-paced, ever-changing retail environment.
• Take on extra duties as needed to support the team and store success.

Preferred Qualifications

• A background in a sales role with a focus on tracking KPIs and meeting sales targets.
• Familiarity with e-commerce systems and order fulfillment processes.
• Previous experience within a regulated retail setting.