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Customer Application Specialist – Life Sciences and Diagnostics Markets Group – Pathology Division
| Company | Agilent Technologies |
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| Location | Arizona, USA |
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| Salary | $102975 – $171625 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s or Master’s Degree or equivalent in Life Sciences
- HT and/or qIHC certification, is a plus
- 2+ years’ experience working in a Clinical, Non-Clinical, Research or Industrial setting in a Histology/Pathology Laboratory with a strong focus on Immunohistochemistry, Special Staining, H&E Staining and ISH/FISH
- Proficient with all Microsoft Word applications (Word, Excel, Power Point)
- Excellent attention to detail
- Excellent oral and written English communication skills, including strong interpersonal and organizational ability and time management are required
- Ability to work independently and as a part of an integrated/cross-functional team
Responsibilities
- Provide pre-sales scientific/technical consultation with customers in partnership with the sales team
- Assist with the installation of all instrumentation
- Perform the Performance Qualification and Training for customers on-site
- Assist customers with on-site optimization of their Immunohistochemistry assays, Special Stains, H&E Staining and Molecular FISH/ISH assays
- Provide on-site and remote troubleshooting assistance
- Complete administrative functions such as provide weekly schedules, book travel for flights, hotels and rental cars on the Concur platform/application, complete expense reports, and close out Service Order Reports in a timely fashion
- Evaluate and support management on ramp to volume strategies for new products prior to release
- Act as the customer voice to influence future product/application design that meets customer needs
- May be involved in preparing and delivering technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations
Preferred Qualifications
- HT and/or qIHC certification, is a plus
- Genomics experience is a plus
- Experience working for a field sales organization, specifically providing technical support, is a plus
