Learning Delivery Specialist
| Company | Robert Half |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Associate degree preferred.
- 2+ years in Program & Training Coordination and Delivery.
- 2+ years of Learning Management System.
- Intermediate to advanced Excel and technical skills. Knowledge of Office 365 (SharePoint and Teams required).
- Excellent effective communication skills both written and verbal.
- Exceptional organizational skills and attention to detail with a high capacity for work output.
- Ability to work strategically and collaboratively across departments – both internally and externally.
- Proven ability to identify and implement process improvements/efficiencies in a program/project.
- Critical Thinking.
- Extremely detail oriented.
- Strong customer service skills.
- Self-Motivated and goal oriented.
- Strong consulting skills.
- Ability to exercise sound judgment in dealing with escalated issues.
- Ability to work with interruptions in a high-volume department.
Responsibilities
- Producer support before, during and after virtual and hybrid training sessions to facilitation team, program managers and participants. Support facilitators and participants in solving any technical issues as well as leverage different technical tools and platforms to enhance the learning (polling, whiteboards, breakout rooms). Understanding of content being delivered.
- Administration of all instructors led training in the Learning Management System to provide training calendars, manage enrollment, communication, and reporting.
- Responsible for collecting and maintaining data and preparing basic reporting for Senior and Executive management.
- Manages configuring courses, user permissions, user roles, learning paths and pre and post learning assets and communication in the Learning Management System.
- Interaction with learner end users to resolve technical issues in the Learning Management System.
- Consult with subject matter experts, learning experience designers, and other stakeholders to develop courses and programs in alignment with company objectives.
- Administration of multiple assessment systems and learning evaluation platforms.
- Provide support with any tasks that need additional assistance to ensure a remarkable participant learning experience.
Preferred Qualifications
- Associate degree preferred.