Senior Business Systems Analyst-Servicenow

Company	Royal Bank of Canada
Location	New York, NY, USA
Salary	$110000 – $190000
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Senior

Requirements

Undergraduate degree/diploma in a technical field or equivalent
Extensive experience as a BSA or relevant role in the implementation and/or enhancement of the BCM, IRM and CMDB modules of SNow
Solid understanding of ITIL best practices and processes
Advanced knowledge and understanding of APIs and Integrations and how they impact BCM, IRM and CMDB modules in SNow
Excellent written and verbal communication skills
Proven track record delivering against medium to large complex projects

Responsibilities

Partner with senior leadership from various teams on the vision, strategy and roadmap for medium to large complex initiatives and how they should be delivered
Use past expertise and current best industry practices tied to BCM, IRM and CMDB modules in SNow to ace as an SME and propose solutions that meet stakeholder needs
Develop detailed requirement plans for the design, build, implementation and stabilization phases of work tied to BCM, IRM and CMDB modules with SNow
Be able to clearly articulate and document BCM, IRM and CMDB related processes built within the SNow Platform that can be used for compliance tracking and evidence, and by the production support team when triaging issues in these modules
Understand integration and automation impacts and benefits within the BCM, IRM and CMDB SNow modules and provide guidance and oversight on how to use integrations to improve processes
Be able to complete full end-to-end detailed QA testing of complex solutions tied to the BCM, IRM and CMDB modules using manual and automated tools
Understand dependencies between the 3 modules and complete detailed regression testing to ensure no conflicts or defects are promoted
Create clear and detailed test plans that can be re-purposed and used
Be able to effectively forecast and plan against medium to large size project deliverables and create project plans with milestones and deliverables for stakeholders and technical teams that can be used on projects
Be able to proactively identify requirement or technical issues that may arise during a project and provide various solutions to address them
Able to craft detailed project plans with milestones, deliverables for stakeholders and technical teams that can be used on projects
Ability to provide cross-training and share knowledge to other team members in the BCM, IRM and CMDB SNow modules

Preferred Qualifications

ServiceNow related certifications tied to the BCM, IRM and CMDB modules of SNow
Understanding of Software Asset Management and Hardware Asset Management processes and modules within SNow
Thorough experience using SNow for automated testing (ATFs)