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Technical Support Specialist
| Company | Xsolla |
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| Location | Los Angeles, CA, USA |
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| Salary | $82000 – $130000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Associate’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field
- 3-5+ years’ experience in IT support, with experience in hardware and software troubleshooting, installation, and maintenance
- Experience setting up for meetings and troubleshooting AV/Conference room issues as well as office network related issues
- Proficient in Atlassian, Google Workspace and Apple products as well as other common software applications
- Experience with network administration, CCTV, security systems, and backup and recovery methods
- Excellent interpersonal skills with a customer service mindset
- Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
- Eager to learn new skills and researching ways to work efficiently
- Practical problem solving and organizational skills in a fast-paced environment
Responsibilities
- Cover all new-hire IT onboarding including but not limited to initial learning and set up, password distribution, etc.
- Responsible for setup and overseeing maintenance of all printer/scanner machines and other office equipment
- Administration of internal and external company services (Google ecosystem, Atlassian ecosystem, Okta, LDAP, VPN, SIP)
- Technical support of internal events (Meet-up, conferences)
- Assist with employee desk moves, re-deploying existing equipment in new locations
- Point of contact for vendor management (ex. Apple, Dell, Asus, Logitech)
- Provide the very best customer service experience for all employees when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce
- Provide a mix of on-site and remote support, including after-hours support
- Handle procurement of hardware, software, cords, plugs, chargers, etc. and maintain asset inventory system, ensuring all hardware/software allocations are logged
- Ensure that all equipment is up to date and in good working order
- Create and update IT documentation to reflect changes you have made
- Keep IT inventory storage area clean, organized, and well stocked
Preferred Qualifications
- Previous work experience at a fast-paced organization with an entrepreneurial mindset
