Customer Service Representative

Customer Service Representative

Requirements

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency – MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

Responsibilities

• Obtain the release of vehicles located at body shops and/or other locations including residences
• Provide exceptional customer service to internal and external customers
• Understand client needs and offer solutions and support
• Answer and place calls in a professional manner
• Focus on call resolution and use company resources to gather information
• Perform other office support functions as needed
• Position may expand to include Chat and Email Customer Support

Preferred Qualifications

• One year of office support experience in a customer service role preferred
• Bilingual skills a plus