Senior Integration Support Analyst

Senior Integration Support Analyst

Requirements

• Experience as a problem-solving expert handling security technology and products.
• Experience occasionally mentoring less senior/more junior support groups, and adding centralized knowledge base solutions to assist the overall group in incident resolution.
• A strong technical foundation in security and intelligence principles, as well as Saas platforms.
• Passion for being out in the field working with both security professionals and business stakeholders to support cyber threat intelligence solutions and services.
• The hunger and drive to succeed in a startup environment.
• Front and back-end support of the Recorded Future web application interface, and API endpoints.
• Support deployments of Recorded Future Threat Intelligence data in customer environments including SIEMs, TIPs, SOAR products, ticketing systems, and incident response tools.
• Support productized integration solutions across a variety of enterprise security architectures, applications, and tools.
• Manage multiple projects and tasks in a dynamic, fast-paced environment.

Responsibilities

• Resolving client inquiries stemming from Recorded Future’s application portal and API, as well as providing guidance on product functionality.
• Working with our solutions engineering and product developer team in supporting our custom solutions for our customers using our various APIs, and partner integrations.

Preferred Qualifications

• A+ / Network+ / Security+/ HDI-CSR certifications preferred.
• Experience working with and supporting SIEMs (Splunk, QRadar, LogRhythm), and other security tools (TIPs, Vulnerability Management, Security Orchestration and Automation).
• Experience with REST APIs, Python and JSON is a plus.
• Experience utilizing ticket systems and associated workflows (Zendesk and JIRA is a plus).