Senior Product Support Analyst
| Company | Recorded Future |
|---|---|
| Location | Boston, MA, USA, Arlington, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Experience as a problem-solving expert handling security technology and products.
- Experience occasionally mentoring less senior/more junior support groups, and adding centralized knowledge base solutions to assist the overall group in incident resolution
- A strong technical foundation in security and intelligence principles, as well as Saas platforms
- Passion for being out in the field working with both security professionals and business stakeholders to support cyber threat intelligence solutions and services.
- The hunger and drive to succeed in a startup environment
- Adequate work experience in information security, Cybersecurity, or Security Operations
- Demonstrated skills speaking technically and effectively with customers, analysts, and developers
- Solid foundation in basic network and internet protocols
- Strong problem solving and troubleshooting skills
Responsibilities
- Front and back-end support of the Recorded Future web application interface, and API endpoints
- Support deployments of Recorded Future Threat Intelligence data in customer environments including SIEMs, ticketing systems, incident response tools, and SOAR products.
- Support productized integration solutions across a variety of enterprise security architectures, applications, and tools.
- Manage multiple projects and tasks in a dynamic, fast-paced environment
- You will have been providing extensive product support to end customers in a SaaS platform, with the ability to diagnose and address challenging application issues. The ability and experience of working independently and proactively is key
Preferred Qualifications
- A+ / Network+ / Security+/ HDI-CSR certifications preferred
- Experience with SIEMs (Splunk, QRadar, LogRhythm) and other security tools (TIPs, Vulnerability Management, Security Orchestration and Automation)
- Experience with REST APIs and JSON is a plus
- Experience utilizing ticket systems and associated workflows (Zendesk and JIRA is a plus)
- Ability to work independently and proactively