Sr Services Executive – Higher Education

Sr Services Executive – Higher Education

Requirements

• A proven, successful track record (10+ years) of Professional Services Sales in ERP – HCM, Payroll, Finance solutions and/or Student Information Systems to Higher Education Clients.
• 8+ years experience managing and/or participating in ERP and/or SIS (Student Information System) implementation projects – for example: Human Resources, Benefits, Time Tracking, Payroll, Financial Systems, Analytics, Budgeting/Planning, Recruiting, Performance Management, Compensation, Student Recruiting, Student Admission, Curriculum Management, Financial Aid, Student Finances or comparable.
• Significant experience (10 years or greater) overseeing complex services sales cycles from start to finish with a record of successful services revenue and profitability attainment required.
• Basic understanding of cloud architecture.
• Foundational knowledge of vendors, products, and services in the Higher Education ERP – HCM, Payroll, Financials, and/or Student Information System space.
• Great presentation skills while participating in a fast-paced, complex product and services sales cycle.
• Strong business development skills, with a focus on identifying and capitalizing on market opportunities, building strategic partnerships, and driving organizational growth through new initiatives and customer retention strategies.
• Proven ability to effectively manage service delivery, ensuring customer satisfaction through streamlined processes, efficient resource allocation, and a focus on meeting expectations.
• Demonstrated experience in professional services sales, with a focus on understanding client needs, effectively presenting value, and building strong relationships to drive customer satisfaction and achieve revenue goals.
• An innate sense of personal initiative, with the ability to proactively identify and pursue opportunities, overcome obstacles, and drive innovation and efficiency.
• Bachelor’s Degree or equivalent work experience.
• Ability to travel up to 50% of the time.

Responsibilities

• Create and manage complex Deal Strategies.
• Understand the competitive landscape and customer needs so you can effectively position the value of Workday’s innovative deployment methodology and Professional Services.
• Work with Account Executive and Customer Success workmates to determine Services Strategy.
• Present Workday Customer Services overview and conduct services discovery sessions.
• Create and validate Professional Services Proposals and high-level Project Plans.
• Author, manage, negotiate, and close Professional Services Agreements, Statements of Work and other contractual documentation.
• Actively build and manage mutually beneficial relationships with Workday tier one ecosystem Partners and proactively work with those Partners on strategic pursuits.
• Assess project team training needs for customers.
• Maintain accurate and timely customer, pipeline, and service forecast data.
• Provide support for services activities and events.
• Respond to complex RFP’s/RFI’s/RFQ’s issued by Higher Education institutions.

Preferred Qualifications

• Stellar consulting delivery and sales track record.
• Self-starter who loves working in a dynamic environment.