Manager IV – Field Service Engineer – Dry Etch

Manager IV – Field Service Engineer – Dry Etch

Requirements

• 3 plus years of hands on DRY ETCH Technical experience highly preferred
• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
• Applies understanding of the industry and how own area contributes to the achievement of objectives
• Identifies and resolves technical, operational and organizational problems
• Guides, influences and persuades others internally in related areas or externally

Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service)
• Identifies and pursues service agreement business in conjunction with marketing and sales
• Manage Applied KPI performance, including Customer Acceptance Report (CAR) cycle time, clean desk, reporting hours, Utilization%, Over Time%, Parts Confirmation (TES), parts return, etc.
• Manages start ups in terms of time and cost requirements
• Manages local inventories and RMA procedure
• Maintains DSO according to goal
• Manages systems start up and warranty, Comprehensive Service Agreement (CSA), and Total Kit Management (TKM) cost under reserve
• Prepare and host weekly meetings with the customer to ensure customer satisfaction with Company service and system performance
• Interviews, hires, and trains customer engineers as necessary to ensure they meet tsmc’s expectation and support regional business
• Ensures employee satisfaction through: Communication of business progress and all related action, Setting goals and controlling achievements, Establishing training and career development plans
• Ensures the appropriate safety practices among customer engineers
• Develop CE skills
• Spots and develops managerial/other specialist talent
• Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service
• Reports in a timely and accurate manner as required
• Achieves guaranteed up time and other parameters as sold to customers
• Understand Etch technique issue
• Prepare and host regular internal meetings with various function groups to discuss tool uptime, critical issue and action plan, and update/discuss/align with customer
• Understand and meet Applied’s Vision, Mission, Value and tsmc expectations, quick response, and technique oriented discussion
• Promotes quality improvement processes to: Reduce cycle time, Drive continuous improvement of technical performance, Empower the work force

Preferred Qualifications

• Hands on technical DRY ETCH Experience Highly Preferred