Premium Resolution Partner
| Company | DoorDash |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- 2 years of experience with account management, customer support, retail, hospitality or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- Experience in an account management or customer service role
- Ability to build relationships
- Ability to determine prioritization
Responsibilities
- Get to the lowest level of detail while strategically solving Merchant problems
- Interact & build strong relationships with Merchants through various channels (phone, video-calling, texting, email etc)
- Leverage a proactive approach to Merchant success by anticipating issues and strategizing on solutions
- Work directly with Merchants daily, helping to ensure flawless experiences
- Develop an expertise in how DoorDash’s systems and resources work
- Provide a best-in-class service experience to Merchants
Preferred Qualifications
-
No preferred qualifications provided.