Sr. Product Manager – Product Experience
| Company | Visa |
|---|---|
| Location | San Mateo, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, MBA |
| Experience Level | Senior, Expert or higher |
Requirements
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- Expertise with user-centered design principles for Consumers and Businesses
- Expertise with PowerPoint and design tools like Sketch or Figma
- Exceptional communication and presentation skills
- Strong analytical and problem-solving skills
Responsibilities
- Define and manage product design, experience, and commercial enablement artifacts, aligning Product objectives and user needs for both B2B and B2C.
- Collaborate with cross-functional teams (including engineering, Product, Marketing, Sales, and Customer Success) to ensure product experience and commercial enablement aligns with overall product strategy.
- Lead user research to understand user needs, identify gaps, prototype, test (A/B test, user testing) and recommend desirable experiences for feature development.
- Design the user experience for consumer payment products, which will be integrated into merchant sites, consumer payment apps, or banking apps.
- Build commercialization assets with design and data to influence the adoption of best-in-class product experience by Partners, Clients, Issuers, Acquirers, Merchants, etc.
- Develop exceptional commercial enablement assets that offer high degree of influence with partners, including Financial Institutions (FIs), merchants, and tech enablers to drive product adoption.
- Define, develop, drive, monitor, and analyze product experience and metrics, and make decisions based on data to improve on the existing experience.
Preferred Qualifications
- Bachelor’s degree in Design, Business, Computer Science, or related field. Master’s degree preferred.
- 8+ years of experience in interaction, experience, and emotional design, with a focus on product management for consumer products.
- Proven experience in building commercial enablement materials to accelerate pipeline conversion.
- Experience working in a global team, supporting regional partner teams