Service Design Manager
| Company | Visa |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, MBA, JD, MD |
| Experience Level | Senior |
Requirements
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
- Proven experience in service design, operating model design, or a related role, preferably within a product lifecycle management context.
- Strong understanding of service design methodologies, tools, and frameworks.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Strong communication and interpersonal skills with the ability to collaborate effectively with diverse teams.
- Experience in conducting workshops and facilitating stakeholder alignment.
- Knowledge of industry standards and best practices in PLM and operational efficiency.
- Ability to work independently and manage multiple projects and deadlines.
- Proficiency in design and visualization tools (e.g., Adobe Creative Suite, Miro, Figma).
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and other relevant tools.
Responsibilities
- Lead the design and optimization of the operating model and process components across the PLM framework.
- Conduct in-depth analysis of current processes and identify areas for improvement and standardization.
- Develop detailed documentation of roles, responsibilities, hand-offs, and process components for each interaction within the PLM framework.
- Ensure alignment of the operating model with business objectives and industry best practices.
- Work closely with cross-functional partners, including product development, engineering, marketing, and operations, to gather insights and requirements.
- Facilitate workshops with stakeholders to work through and align on process components and interactions.
- Build and maintain strong relationships with key stakeholders to ensure effective collaboration and communication.
- Create comprehensive documentation, including process maps, role definitions, and interaction guidelines.
- Develop how-to guides and training materials to support the implementation and adoption of the PLM framework.
- Ensure that all documentation is accessible, up-to-date, and easily understood by relevant teams.
- Monitor the performance and effectiveness of the PLM framework and identify opportunities for continuous improvement.
- Gather feedback from stakeholders and make necessary adjustments to processes and documentation.
- Stay updated on industry trends and best practices to incorporate innovative approaches into the PLM framework.
Preferred Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.