Implementation Analyst

Implementation Analyst

Requirements

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Experience using standard MS Office tools, e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.
• Proficiency/experienced in data visualization and business intelligence tools such as Tableau and Power BI.
• Experience and/or knowledgeable with Automation Tools like Power Automate.
• Familiarity with Generative AI (GenAI) technologies and their applications.
• Knowledge of other relevant software and programs that enhance productivity and efficiency.
• Customer-oriented mindset with demonstrated ability to engage with multiple stakeholders and build effective solutions that address client needs.
• Prior product management, solutioning, or project management experience.
• Ability to explain complex business and technical concepts to broad audiences in an approachable way.
• Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups.
• Knowledge of payment systems (card networks, ACH, RTP, digital wallets), banking or funds/money movement.
• Knowledge of training development, AI, and automation tools.
• Ability to influence, negotiate and drive results, ensuring that timelines are adhered to and any risks to the project are called out early.
• Ability to manage multiple projects and workstreams effectively.
• Embrace change and ambiguity in an ecosystem that is rapidly evolving.
• Strong communication skills, including oral, written, and presentation skills.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to prioritize effectively and multi-task under deadlines.
• Working knowledge of client business drivers as it relates to their operations and processing services.

Responsibilities

• Manage multiple types of configuration requests in support of client and Visa initiatives. Such as the addition of new system parameters to roll out a new service. This involves the coordination and prioritization of resources and tasks based on committed deliverable dates.
• Review, research, and analyze each client configuration request (i.e. Client Information Questionnaire, Digital Enablement Form) in detail to ensure completeness and accuracy. This includes highlighting discrepancies, inconsistences and incomplete information.
• Gain familiarity with digital payment technologies and the payments ecosystem, including platform expertise, market readiness, product features, and global nuances.
• Engage with multiple stakeholders to develop effective solutions that address user needs.
• Work with partners to conduct user research and determine scope and business requirements for new product features and enhancements.
• Collaborate with cross-functional business, product, technology, client services, commercialization and other teams to design, build, and deliver best-in-class tools, both internally and externally.
• Execute existing internal and external communications and training strategies to simplify onboarding and drive engagement.
• Collaborate with cross-functional internal Visa teams to define and execute a cohesive strategy related to a specific product or feature.
• Provide consultation and guidance on clients’ requests and needs, which also includes discussion of processing implications and completing questionnaires.
• Provide problem resolution support for production and testing configuration changes.
• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing).
• Assist in the development, management, and tracking of metrics and KPIs. Produce reports, perform analysis, and provide recommendations based on findings.
• Help update, manage, and track global configuration documents.
• Support cross-regional coordination and execution of projects and strategic initiatives.
• Represent customer system and operational requirements to internal Visa organizations.
• Provide training (and share knowledge) to internal and/or cross-functional teams and external clients, as applicable.
• Contribute to department processes and procedures.

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 2-4 years of direct Visa experience is preferred.