Director – Call Center Strategy
| Company | Visa |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, MBA, JD, MD |
| Experience Level | Senior, Expert or higher |
Requirements
- 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
- Minimum of 12 years experience leading sales or inside sales teams in a call center environment.
- Direct experience in commercial B2B payments space, preferably at a commercial bank.
- Proven track record of managing a third party vendor relationship strongly preferred.
- History of meeting or exceeding sales goals is required.
Responsibilities
- Transform Visa’s Supplier Enablement call center into a profit center that exceeds issuing partners expectations in supplier enablement campaign results.
- Establish KPIs and metrics for Visa’s Supplier Enablement campaigns, targeting merchants for Commercial Card products.
- Oversee the relationship with the vendor responsible for conducting outreach to suppliers for virtual card payments.
- Create attainable, aggressive targets for each commercial card campaign conducted by the call center partner, including global expansion into new markets.
- Drive process efficiency, results improvement and innovation with the partner, leveraging Artificial Intelligence to streamline outreach efforts.
- Work with the Director of Supplier Enablement Strategy to execute on supplier enablement campaigns that exceed expectations of global issuer partners.
- Support growth of Supplier Enablement Services suite by presenting campaign results, best practices and innovations to the client base.
Preferred Qualifications
- 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.