Analyst-Call Center Strategy

Analyst-Call Center Strategy

Requirements

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Responsibilities

• The role of Analyst, Call Center Strategy will play a pivotal role in transforming Visa’s Supplier Enablement call center into a profit center that exceeds our issuing partners expectations in supplier enablement campaign results.
• Help develop KPIs and metrics for Visa’s Supplier Enablement campaigns, where we partner with issuers to target merchants for Commercial Card products, selling acceptance on behalf of corporates looking to grow their Commercial Card programs.
• Support management of our call center vendor responsible for conducting the outreach to suppliers to enable them for virtual card payments.
• Drive process efficiency, results improvement and innovation with our partner, focused on leveraging Artificial Intelligence to streamline the outreach efforts and improve results.
• Work with the Director of Supplier Enablement Strategy to execute on supplier enablement campaigns that exceed the expectations of our global issuer partners.
• Support growth of our Supplier Enablement Services suite by presenting our campaign results, best practices and innovations to our expanding client base.

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelor’s Degree required, Master’s preferred.
• Two years direct experience in commercial B2B payments space, preferably at a commercial bank.
• Past experience or familiarity of inside sales teams in a call center environment.
• Proven track record of managing a third party vendor relationship strongly preferred.
• Data and analytical skills to develop measurements and success metrics to hold the call center and the agents accountable.