Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent; associate’s or bachelor’s degree is a plus
- Previous experience in customer support, help desk, or a similar role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Comfortable with basic technology and software tools
- Ability to work independently and as part of a team
Responsibilities
- Respond to customer inquiries via phone, email, and support tickets in a timely and professional manner
- Troubleshoot basic technical issues and escalate complex cases as needed
- Maintain accurate records of customer interactions and issues
- Follow up with clients to ensure resolution and satisfaction
- Collaborate with internal teams to improve support processes and customer experience
- Stay up to date with product knowledge and company updates
Preferred Qualifications
-
No preferred qualifications provided.