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Network Operations Center – Noc – Engineer – Tier 2

Network Operations Center – Noc – Engineer – Tier 2

CompanyCACI
LocationSpringfield, VA, USA, Denver, CO, USA
Salary$75200 – $158100
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior

Requirements

  • TS/SCI with Poly required
  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 5+ years of related work experience
  • Strong knowledge of networking protocols (TCP/IP, OSPF, BGP, etc.)
  • Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG)
  • Experience with Cisco networking equipment and configurations
  • Understanding of network security principles and best practices
  • Excellent problem-solving and analytical skills
  • Strong communication skills, both verbal and written
  • Ability to work in a fast-paced environment and handle multiple priorities

Responsibilities

  • Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems.
  • Perform shift work in support of 24x7x365 Network Operations Center
  • Provide support for the escalation and communication of status to the Communications Mission Director, NOC leadership, Service Providers, and other customers.
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
  • Monitor network performance and availability 24/7
  • Respond to and resolve network incidents and outages as required per SLAs
  • Perform routine maintenance and upgrades on network systems
  • Configure and manage network devices (routers, switches, firewalls, etc.)
  • Implement and maintain network security measures
  • Create and maintain network documentation and standard operating procedures
  • Collaborate with other IT teams to resolve complex issues
  • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
  • Works individually and actively participates on integrated teams
  • Understands and applies more advanced concepts and processes to daily activities.
  • Assists more senior level technicians, specialists, and managers in their activities.
  • Clearly communicates, verbally and written

Preferred Qualifications

    No preferred qualifications provided.