Technical Support Consultant – Lease Accounting
| Company | CoStar Group |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree from an accredited, not-for-profit University or College in Accounting, Finance, Information Technology, or related field
- 2+ years of experience in a comparable role within IT, utilizing Financial or ERP business applications
- Proficiency with Microsoft Office products, including Excel, Word, PowerPoint
- Demonstrated experience with technical troubleshooting
Responsibilities
- Review, identify or isolate, diagnose and resolve clients’ reported Tier 1-3 issues utilizing application resources and technical expertise
- Document troubleshooting efforts and resolutions into company case management application
- Collaborate cross-functionally with other departments to work through technical issues
- Coordinate with Client Services Team members to ensure adherence to SLA requirements
- Support all work management and quality control processes
- Identify process improvement opportunities
- Work in coordination with Customer Success Managers to expand customer adoption of the application
- Serve on the Lease Accounting Center of Excellence
- Participate in CoE initiatives such as targeted customer outreach efforts, online community engagement, and webinars or other training-like activities
- Serve as the Lease Accounting SME – which includes staying up to date on the both the latest FASB guidelines as well as being an expert in the CoStar Real Estate Manager Lease Accounting functionality
- Disseminate accounting knowledge across the team through documentation, training, and open office hours
Preferred Qualifications
- Lease Accounting specific knowledge and/or experience preferred but not required
- Microsoft SQL Server knowledge preferred but not required