Default Loan Servicing Specialist – Foreclosure
| Company | First American |
|---|---|
| Location | Austin, TX, USA, Raleigh, NC, USA, East Lansing, MI, USA, Richmond, VA, USA, Fort Mill, SC, USA, Tallahassee, FL, USA, Columbus, OH, USA, Charleston, SC, USA, Atlanta, GA, USA |
| Salary | $20.72 – $34.53 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3 + years of directly related experience such as Mortgage Foreclosure, Bankruptcy, and/or Legal
- High School Diploma or equivalent or combination of education and experience
- Good verbal and written communication skills
- Strong attention to detail and ability to adhere to strict guidelines and procedures
- Working knowledge of fundamental concepts, practices and procedures of foreclosure
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
- Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Strong interpersonal skills
- Self-motivated; self-starter
- Ability to manage multiple tasks and respond quickly to emergent problems
- Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
Responsibilities
- Responsible for servicing mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and company guidelines.
- Ensure the First Legal Actions are completed by the established deadlines by managing and removing impediments and requesting First Legal Action extensions as needed.
- Conduct complete reviews of foreclosure files to ensure all default timeframes and regulatory and statutory compliance guidelines have been met.
- Manage foreclosure proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the foreclosure.
- Monitor attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/ database activities throughout the foreclosure process.
- Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
- Audit accounts for expense compliance and ensure proper application to system of record.
- Perform required research on any loan with questionable items such as the application of payments and any other situation that may arise.
- Review and respond to audit and quality control requests.
- Report all litigated, and class action matters to management.
- Perform detailed analysis on all aspects of the assigned portfolio including performance, timelines, overall characteristics, and status to ensure compliance of the foreclosure action.
- Manage exception reporting used as key controls for minimizing risk.
- Exercise judgment within defined procedures and practices to determine appropriate action.
- Follow department processes and procedures and make recommendations to enhance these processes.
- No formal supervisory responsibility but is resource to less experienced team members.
- Works under general supervision applying well established techniques, procedures or specific standards.
- Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners.
Preferred Qualifications
- GSE and Government experience preferred
- MSP and LoanSphere experience preferred
- Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred