Mail Services Manager
| Company | Brigham Young University – Provo |
|---|---|
| Location | Provo, UT, USA |
| Salary | $16.5 – $21 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 2 years supervisor experience
- Strong customer service skills
- Strong communication skills
- Teamwork
- Flexibility
- Ability to obtain a DOT Physical to drive Mail Service vehicles
Responsibilities
- Hire, train, and supervise BYU Students and Service Missionaries
- Interview, select, and offer positions to potential employees
- Provide training and produce training materials
- Create work schedules and monitor work hours
- Make work assignments
- Monitor quality of services
- Regularly evaluate employee performance
- Terminate or transfer employees, as needed
- Develop and maintain procedures for package distribution from USPS, UPS, Federal Express, and local and overnight courier services
- Receiving
- Distribution for all Missionaries and MTC Staff
- Notifying recipients
- Coordinating with MTC Offices
- Develop and maintain procedures for U.S. Domestic and Foreign mailing, UPS Ground Service, and Federal Express
- Ensuring compliance with federal (foreign and domestic) regulations
- Preparing Outbound Shipments, Parcels and Mail
- Coordinating with BYU Mail Services and local delivery services
- Provide careful supervision of special mail such as foreign mail – insured, certified and overnight
- Maintain Copy Center services
- Keep current on Federal Postal regulations and changes in United Parcel Service as well as MTC policies and procedures
- Ensure all shipments conform to Federal and International Air Transport Association regulations and university policies
- Maintain knowledge of all rates, regulations and services provided by private carriers
- Track missing or delayed shipments
- Receive and help customers who call in with questions about shipments
- Work front counter as needed
Preferred Qualifications
- Bachelor’s degree