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Client Success Partner – Bilingual – Spanish
| Company | SpotOn |
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| Location | Chicago, IL, USA |
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| Salary | $60000 – $65000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Must be fluent in Spanish.
- Minimum of 2 years of management experience working in the restaurant industry.
- Minimum of 2 years of experience handling customer escalations, managing client retention, and strengthening long-term customer relationships.
- Experience identifying and executing revenue opportunities, such as upsells, cross-sells, and referral generation.
- Excellent interpersonal and communication skills, with the ability to connect with merchants and address their concerns effectively.
- Strong problem-solving skills and the ability to handle support escalations in a calm and professional manner.
- Ability to work independently, utilize independent discretion, manage time effectively, prioritize tasks to meet deadlines, and effectively resolve support issues.
- A proactive, results-driven mindset with a passion for delivering value to clients while achieving business objectives.
Responsibilities
- Develop and nurture meaningful connections with clients to build strong, long-lasting relationships via phone, email, and video conferencing.
- Proactively manage client retention by addressing concerns, resolving escalations efficiently, and identifying at-risk accounts to implement targeted retention strategies.
- Develop and implement strategies to generate referrals from satisfied clients.
- Identify opportunities to upsell additional products or services and cross-sell complementary solutions to existing clients based on their needs and preferences, driving revenue growth.
- Provide exceptional customer service throughout all interactions with clients, leading with empathy and a customer-first approach.
- Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions.
- Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system.
- Track and analyze client interactions to identify trends, potential improvements, and revenue-generating opportunities, ensuring continuous enhancement of client satisfaction and business impact.
Preferred Qualifications
- SpotOn Restaurant POS experience is a huge plus!
