Floater Member Service Associate

Ability to count and balance cash.
Ability to effectively cross-sell products and services using a needs-based sales approach.
Ability to work a rotating schedule which will include working on rotating Saturdays.
Ability to learn new products, services, procedures, technology and concepts.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability and desire to work in a team environment.
Ability to communicate effectively both verbally and in writing.
Knowledge of basic math principles.
Knowledge of basic financial institution products and services.
Skilled in the operation of office equipment including personal computers with Internet and intranet access.

Provide exceptional member service to all Members, volunteers, internal employees, and service providers.
Explain products and services to Members to meet their needs. Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services.
Establish basic products and services for Members.
Provide information to Members’ questions or directs them to the appropriate person or department for assistance.
Safeguard Member information and ensure confidentiality by following established policy and procedures.
Complete Members’ transactions accurately and efficiently using established policies and procedures.
Balance cash, checks, and maintain proper documentation.
Attend and contribute to departmental meetings.
Perform branch opening and closing duties.
Perform other duties as assigned.
Complete orders for Credit Union forms and supplies.
Participate in Credit Union committees.