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Senior Customer Success Manager
| Company | Ontra |
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| Location | New York, NY, USA |
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| Salary | $96800 – $135200 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of CS experience with at least 3 years of experience in an enterprise CSM role, preferably in financial services
- Impeccable verbal and written communication skills
- Skilled at building relationships with decision-makers and influencers, including C-suite executives
- Can learn and distill complex technical concepts into digestible customer-facing communication and training
- Experience with and/or interest in legal contracts, legal technology, and the private funds space
Responsibilities
- Develop deep relationships with stakeholders across Ontra’s enterprise customers
- Develop, communicate, and execute adoption plans
- Perform strategic business reviews and develop joint success plans with customers
- Function as the voice of the customer and provide internal feedback
- Demonstrate strong project management skills, attention to detail, and a consultative approach
Preferred Qualifications
- Experience in financial services
