Bilingual Customer Care Agent
| Company | Accenture |
|---|---|
| Location | Niagara Falls, NY, USA |
| Salary | $19.23 – $19.23 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1 year of experience in Customer Service
- High School Diploma/GED in relevant field of studies
- Bilingual (French/English)
- Previous experience in Banking or Payments Industry an Asset
Responsibilities
- Log customer requests, troubleshoot, and document to ensure accuracy.
- Monitor and track incident resolution within the Service Level Agreement.
- Develop and maintain knowledge of customer and customer-specific business environment.
- Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
Preferred Qualifications
- Previous experience in Banking or Payments Industry an Asset