Lead Patient Experience Specialist
| Company | Corewell Health |
|---|---|
| Location | Troy, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree or equivalent Healthcare Related Field
- 5 years of relevant experience leading change
- Successful team engagement in multiple change management efforts with defined positive outcomes
- 5 years of relevant experience formal manager or supervisor.
Responsibilities
- Leads and manages operational improvement projects throughout the organization including both clinical and non-clinical areas
- Supports and drives improvement activities for accountable areas based on organizational priorities
- Serves as a liaison between various departments across the Corewell Health System
- Drives continuous assessment and improvements using appropriate tools and methodology
- Analyze, interpret and communicate Patient Experience data effectively to individuals and teams
- Develop and drive evidence-based, effective improvement interventions to close Patient Experience gaps
- Provide relevant, contextual information to organizational leaders regarding national Patient Experience trends and data
- Analyze and inform strategic goal setting that is both realistic and aspirational
Preferred Qualifications
- Master’s Degree Healthcare Related Field
- Ability to navigate complexities of competing priorities with high yield deliverables
- 5 years of relevant experience driving improvement initiatives
- License and/or Certification in one area of specialty